1. DO I NEED TO HAVE AN ACCOUNT TO SHOP?

- NO

- You can brose our entire website, and add items to your basket without creating an account. You can proceed to checkout without making an account

- The Account is created to make your future shopping easier.

- We want to make your shopping experience easier by saving your information so you don't have to type it every time you shop with us

2. HOW DO I CREATE AN ACCOUNT?

- Click Login / Signup icon

- Click on the signup tab in the customer login screen

- Fill in the necessary information

- And Wala' the account is created

3. WHAT IF I LOST MY PASSWORD?

- Click the “forgot password” tab and follow the instructions

- We'll have a new password routed to you in seconds

4. HOW CAN I UPDATE MY SHIPPING ADDRESS

- Click on My Account

- Go to Edit profile

- Change the elements as per your requirement

ORDER / PAYMENTS

1. HOW DO I PLACE AN ORDER?

- Browse the items you want the order

- Add them to your cart / basket

- Click proceed to check out

- Enter the necessary information for billing and delivery

- Submit the information to process the order

2. HOW DO I CHECK MY ORDER STATUS?

- Click Login / Signup icon

- Click on the order history tab and view the status

3. HOW DO I CANCEL AN ORDER?

- Simply remove the items from your cart

- If you want to cancel an order which is already placed please Email us on info@rmpassion.com

4. HOW CAN I PAY FOR MY ORDER

- Cash on Delivery

- Bank Transfer 

5. HOW I CAN SEE MY ORDER HISTORY

- Login to your account

- Click on Order history and the status of your current orders and past orders will be displayed

6. WHAT COURIER DO YOU USE FOR SHIPPING?

- TRAX

7. WHERE IS CASH ON DELIVERY AVAILABLE?

- All across Pakistan

8. WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website

9. WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

10. IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST OUTFITTERS ITEMS AND OFFERS?

Yes, you just have to made a RM Passion Account by filling in your email ID, and you will receive information about the latest RM Passion items, articles and events.
You can find the Account login tab in website header at www.rmpassion.com